DOJ Investigates SeaWorld for Alleged Disability Discrimination

ORLANDO, Fla. — The U.S. Department of Justice has launched an investigation into United Parks & Resorts Inc. regarding potential violations of the Americans with Disabilities Act (ADA). The investigation focuses on the company’s theme parks, including SeaWorld Orlando, Aquatica, and Busch Gardens Tampa Bay.

The inquiry stems from complaints claiming that the parks have banned rollator walkers with seats, which some guests rely on for mobility. These guests reportedly found themselves forced to use alternative aids that did not suit their needs and incurred additional fees as a result.

Local attorney Rajan Joshi commented on the legal ramifications, stating, “The law is very open towards people with disabilities, and there should be no infringement on it. To restrict a mobility device, there must be a legitimate safety concern.”

SeaWorld’s policy indicates that “due to varying pathways and terrain, rollators and wheeled walkers with seats are not permitted.” However, critics argue this policy may discriminate against individuals who require such devices.

Assistant Attorney General Harmeet K. Dhillon of the Justice Department’s Civil Rights Division emphasized the importance of ensuring that public accommodations do not deny accessibility based on disability. “We are committed to upholding our federal civil rights laws so that no guest is denied access or charged more because of a disability,” she stated.

U.S. Attorney Gregory W. Kehoe for the Middle District of Florida stressed the need for equal access to facilities, noting that millions visit Florida’s parks each year. “No one should ever be denied equal access to public accommodations based on disability,” Kehoe said.

The Department of Justice is meeting with SeaWorld officials to discuss these concerns and examine the policy further. If found to have violated the ADA, United Parks & Resorts could face significant fines, which may begin in the six-figure range.

In an official statement, SeaWorld asserted, “We are committed to providing a safe, accessible, and inclusive experience for all guests.” The park claims that the policy change was made in response to safety-related incidents involving the use of these devices.

The investigation is currently in its initial stages, with the DOJ gathering information and complaints from the community. Guests impacted by the policy change are encouraged to file complaints with the Civil Rights Division.