Consumers Energy Offers Bill Aid to Seniors Amid Winter Challenges

JACKSON, Mich. (AP) — As winter draws to a close, Consumers Energy is stepping up to assist senior citizens in Michigan who may have faced surging energy costs during the season. Starting immediately and continuing through March 31, the energy company will proactively reach out to seniors aged 65 and older to provide personalized bill assistance and energy-saving strategies.

For many seniors, home heating costs contribute significantly to their monthly energy bills, often accounting for about 30 percent of overall expenses. With water heaters alone representing nearly 15 percent, many elderly customers are feeling the financial strain of the cold winter months.

“We want our customers to know that we are here for them 24/7, in any season,” said Lauren Snyder, Consumers Energy’s vice president of customer experience. “And that means we’re here to help them save energy and save money.”

Seniors who wish to participate in the Senior Check-in program can contact Consumers Energy at 888-535-9280. Support is available Monday through Friday from 7 a.m. to 6 p.m. Through this initiative, customers will be connected to various payment assistance resources tailored to their individual circumstances.

In addition to offering payment assistance, Consumers Energy is encouraging seniors to manage their energy usage effectively. Simple methods, such as installing a programmable thermostat, can yield significant savings, potentially reducing heating costs by as much as 20 percent. Customers save between 1 percent to 3 percent for every degree they lower their thermostat, making it a practical strategy for budget-conscious seniors.

Consumers Energy also emphasizes that their winter protection plan allows qualifying seniors to continue receiving service during the winter months while only paying part of their energy charges. This protection helps avoid service disconnections during the harsh winter season.

The outreach effort aligns with Consumers Energy’s commitment to supporting Michigan residents, particularly the most vulnerable populations. They provide natural gas and electricity to approximately 6.8 million of the 10 million residents in the state, spanning all 68 counties in the Lower Peninsula.

For seniors needing additional assistance, Consumers Energy also advises contacting 2-1-1, a free resource connecting individuals with nonprofit organizations that can provide further support with energy bills.

For more information about Consumers Energy’s programs and services, visit their official website.