Public Outcry Over Broken Meters and Mismanagement by Western Power and Synergy in Perth

Residents in Perth are expressing frustration and concern over the mismanagement of meters by utility companies Western Power and Synergy. One resident, who remained anonymous, reported a broken meter since November 2023, leading to wildly inaccurate estimations of their power usage.

The resident, a single parent, discovered discrepancies in their bills, with charges skyrocketing to nearly triple their usual consumption despite being away for extended periods. Multiple attempts to have Western Power fix the meter were met with delays and false reports of repairs.

After numerous complaints and interventions, Western Power finally sent contractors to address the issue five and a half months later. This delay has raised questions about the efficiency and communication between Western Power and Synergy, the utility provider. Energy Minister Reece Whitby’s office also stepped in to investigate the matter.

Upon further inquiry, it was revealed that around 46,000 meters used by residential and business customers across the network were estimated this financial year due to various reasons such as inaccessible meters. However, in cases like the resident’s, where a smart meter was installed, the communication breakdown between Western Power and Synergy led to inaccurate estimations.

Residents are expressing concerns about the lack of transparency and accountability in the utility billing process, especially as electricity prices continue to rise. The resident in question is still awaiting a resolution and a credit for the overcharged amounts. The situation highlights the challenges faced by many in managing the cost of living amidst utility company inefficiencies.