Eko Electricity Distribution Company Announces Temporary Suspension of Payment Services for System Upgrade

The Eko Electricity Distribution Company (EKEDC) has announced a temporary suspension of its payment services for a scheduled period from October 18 to October 21, 2024. This pause is part of a substantial system upgrade meant to enhance the operational efficiency of the electricity distributor.

According to a statement released by EKEDC on Wednesday, the utility provider will initiate a migration to an advanced ‘All-in-One System’. During this transition, customers will not be able to make payments or recharge their prepaid meters through both online platforms and physical payment outlets. However, the company has confirmed that electricity supply will not be affected by this disruption.

EKEDC has advised its customers to settle outstanding bills and recharge their meters before the service downtime to prevent any interruptions. The General Manager of Corporate Communications, Babatunde Lasaki, emphasized the company’s commitment to leveraging technology to provide improved customer experiences. “The All-in-One system will enable us to better manage customer data, streamline billing processes, and respond more effectively to service issues,” Lasaki stated. He also highlighted that the new system would introduce self-service options, allowing customers to access information and transaction histories independently.

Lasaki acknowledged the potential inconvenience this downtime might cause but assured that steps are being taken to ensure a seamless transition. “We recognize that this downtime may cause inconvenience, and we want to assure you that we are taking every step to minimize disruption,” he said.

During this period, EKEDC has committed to maintaining availability of its customer service team to assist with inquiries. Customers are also encouraged to contact EKEDC through its social media channels or visit the company website for further information.

This system migration coincides with significant upgrades within Nigeria’s banking sector. Recently, Guaranty Trust Bank completed its core banking system migration, and Sterling Bank‘s transition to a new banking application led to a temporary service disruption. In a similar vein, Access Bank and Zenith Bank have also undertaken core banking software upgrades this year.