Major Outages Hit Navy Federal Credit Union and Amazon Web Services

ARLINGTON, Va. — Navy Federal Credit Union (NFCU) is facing significant service disruptions affecting users in major U.S. cities, including Dallas, Chicago, and Los Angeles, among others. Thousands of users have reported issues primarily with mobile banking logins as of October 23, 2025.

According to Downdetector, over 2,500 customers have experienced problems logging in to their mobile banking accounts. The exact cause of the outage is still under investigation, and NFCU has yet to provide an official statement regarding the situation.

The disruptions have reportedly also impacted online banking platforms, further complicating access for military families who rely on NFCU’s services. Users in cities such as Houston, Washington D.C., Virginia Beach, and Phoenix are additionally affected. The timing of the outage and its resolution remain unclear.

In a related incident, Amazon Web Services (AWS) experienced its own outage shortly after midnight on October 20, affecting various popular applications, including Venmo, Reddit, and Snapchat. This has been identified as the largest internet service disruption of 2025.

More than 9,000 users reported issues with AWS systems in the last 24 hours alone, with central Iowa being one of the hardest-hit areas. AWS is known for offering cloud computing services that enable companies to run applications without the need for expensive server infrastructure.

Canvas, a vital resource for educators and students, also suffered significantly due to the AWS outage. Over 5,000 users reported problems, primarily accessing the Canvas website. The service reported that all operations were restored by 7 p.m. on October 20, working proactively with AWS to resolve the disruptions.

While services have largely returned to normal, some applications may continue to experience residual issues as systems catch up. As of now, it remains uncertain when all services will function at full capacity.