Social Security Administration Delays Controversial Identity Check Policy

GWYNN OAK, Md. (AP) — The Social Security Administration announced Wednesday that it will postpone the implementation of a controversial identity verification policy by two weeks, now set to begin on April 14, 2025. This decision comes amidst growing backlash from lawmakers and advocates concerned about accessibility for vulnerable populations.

The policy, originally slated to take effect on March 31, was designed to bolster fraud prevention efforts led by the Department of Government Efficiency, which is spearheaded by Elon Musk. It would have mandated that individuals applying for benefit claims who cannot confirm their identities online through the “my Social Security” portal report to field offices to file their applications in person.

Currently, applicants can submit their claims over the phone, a critical option for individuals with limited mobility or internet access. Under the revisited guidelines, the in-person requirement will only affect those seeking retirement, survivors, or family benefits; individuals applying for disability benefits, Supplemental Security Income (SSI), and Medicare will still have the option to file by phone.

“We have listened to our customers, Congress, advocates, and others,” Lee Dudek, acting commissioner of the Social Security Administration, said in a statement. “This delay allows us to provide better customer service and ensures our employees have the training they need to help customers.”

Moreover, Dudek indicated that exceptions will be made for those in distressing situations, including individuals facing terminal illnesses. An alternative process will be established for these severe cases, he added.

Critics have expressed concerns that the new verification policy could disproportionately affect seniors and individuals with disabilities who lack easy access to transportation or technology. “Our members nationwide have told us this change would require hundreds of miles and hours of travel merely to fill out paperwork,” said Nancy LeaMond, AARP’s chief advocacy officer.

The revised policy is just one of several changes introduced since Dudek took over the role less than six weeks ago. Advocates claim the adjustments could increase wait times at local offices, which are already under strain due to recent staff reductions. The agency plans to eliminate about 7,000 positions, or 12% of its workforce, further complicating operations.

Additionally, it’s uncertain whether an accompanying rule that would prevent people from updating bank account information over the phone will also take effect on March 29, as scheduled. Dudek’s office has not clarified this uncertainty.

Critics like Kathleen Romig of the Center on Budget and Policy Priorities argue that the two-week window for preparation is insufficient to implement a policy of this magnitude. “SSA has provided no evidence of direct deposit fraud that would warrant such burdens on customers and staff,” Romig noted in a public statement.

As the Social Security Administration continues to adapt its practices amid scrutiny, Dudek acknowledged the pressure on the agency to act swiftly on policies aimed at addressing fraud. He assured that additional verification opportunities will be available to disability and Medicare applicants later in the claims process.

This announcement marks a significant moment in the ongoing dialogue surrounding Social Security policy and its impact on millions of Americans who rely on these benefits. With more than 73 million individuals currently receiving Social Security assistance, maintaining access while safeguarding against fraud remains a critical balance.