ME Bank Services Restored After Major Technical Issue

ME Bank, an Australian direct bank, has finally restored services after a major technical issue left customers locked out of their online accounts and unable to use the institution’s app. The problem persisted for over 24 hours, with ME Bank first acknowledging the issue on their website at 7.15pm AEDT on Wednesday.

The bank confirmed that ME Internet and mobile banking services were fully restored around 12am AEDT on Friday. They expressed gratitude for the patience shown by their customers and assured them that transactions and account balances would gradually update in the coming hours.

However, the bank warned that credit card balances might take longer than usual to reflect recent transactions. They also assured customers that scheduled payments in and out of ME accounts are now being processed.

The technical fault that caused the problem was identified as the root cause. ME Bank assured borrowers and account holders that their funds remained safe and secure. The bank stated that all available resources were being focused on resolving the issue and restoring services.

During the service disruption, customers were still able to use their cards for payments, although some limits may have applied. Nevertheless, frustration was expressed by customers online, with one person calling the outage of over 15 hours “ridiculous.” Another customer complained that it was particularly inconvenient on their pay day.