ME Bank experiences prolonged outage, leaving customers unable to access accounts

ME Bank, an Australian direct bank, has encountered a significant issue causing their services to be down for hours, leaving their customers unable to access their accounts. The problem was first reported on the bank’s website at 7.15pm AEDT on Wednesday and was still impacting customers as of 3.30pm AEDT on Thursday. The bank assured customers that they are diligently working with their support teams to resolve the technical issue.

ME Bank understands the inconvenience caused by this unforeseen outage and apologizes for any inconvenience caused. They are hoping to restore online services as soon as possible. Unfortunately, the issue is presently affecting both Internet Banking and the ME Mobile App, making it impossible for customers to log in. Scheduled payments and transfers will be delayed, and account balances may take longer than usual to update. However, customers can still use their ME Bank cards for payments, although limits may apply.

The bank took to social media to assure its customers that their accounts and data are secure despite the technical problem. ME Bank appreciates the frustration expressed by customers and promises to keep them updated throughout the resolution process.

During the outage, disgruntled customers have taken to various platforms to vent their frustrations. Many expressed their disappointment in the bank’s handling of the situation and the prolonged downtime, with one customer criticizing the over 15 hours of outage as “ridiculous.” Another customer expressed their frustration specifically on their payday.

ME Bank posted its most recent update at 1pm, with further updates still expected as they work to restore online services fully.