Emirates Receives Backlash Over Older Aircraft on African Routes

Dubai, United Arab Emirates — A viral Threads post by a Nigerian fashion designer has reignited a debate about Emirates Airlines’ practices regarding aircraft deployment on African routes. The designer criticized the airline for using older planes, sharing a video taken in a business class seat on an Emirates Boeing 777. In the video, he captured the captain addressing a lack of ground power and cabin temperature issues due to a broken auxiliary power unit (APU).

The designer noted, “Again, for the connecting flight to Africa, we get the oldest planes possible. Just listen to the captain. They don’t send these quality planes anywhere else.” This sparked discussions among travelers about the perceived discrimination against African destinations.

Though the designer’s claims reflect a common sentiment, not all aspects of his argument are accurate. Emirates Airlines has stated that equipment issues, like the broken APU, are coincidental and not a result of the aircraft’s age. “The sending of a plane with a malfunctioning APU to Lagos is purely unfortunate and not indicative of our operational strategy,” an Emirates representative said.

Critics point out that many routes in West and Central Africa do indeed feature Emirates’ older 777s, primarily due to airport infrastructure limitations and differing demand levels compared to more competitive routes. Emirates operates a fleet largely comprising 777s and A380s, with plans to reconfigure many older aircraft.

Some travelers have reported subpar service and outdated aircraft on flights to certain African countries, raising concerns about the quality offered on these routes compared to those in Europe or the U.S. Emirates has strategically introduced new premium economy products and updated interiors to popular travel markets first, where competition is fiercer.

Experts note that as demand grows for routes into Lagos and other Nigerian cities, Emirates may adjust its strategies. However, the airline prioritizes competitive routes such as those to the U.S., Europe, and Asia, where travelers are willing to pay a premium for superior service.

With ongoing changes in the airline industry and increased focus on customer experience, Emirates’ approach could evolve. For now, travelers express disappointment over what they perceive as inequitable service and equipment distribution.