Entergy Arkansas Offers Support Amid Record Energy Costs

LITTLE ROCK, Ark. — In response to unusually high energy consumption driven by severe winter weather, Entergy Arkansas is providing resources to assist customers struggling with rising energy bills. The company reported that January’s snowfall events contributed significantly to increased energy usage.

This January saw a spike in energy demand as residents faced consecutive days of below-freezing temperatures and substantial snowfall. “This January brought snowfall and several consecutive days of below-freezing temperatures, causing some customers to use more energy to heat their homes,” said Ventrell Thompson, vice president of customer service for Entergy Arkansas.

According to Entergy, the demand for energy soared particularly during the winter storm events from January 9 to 10, prompting many customers to heat their homes more aggressively. As a result, customers may notice higher-than-normal utility bills.

To assist during this challenging time, Entergy Arkansas has launched its Bill Toolkit. This online resource is designed to help consumers manage their energy costs more effectively. The toolkit includes features for tracking energy usage, understanding bill projections, and accessing various payment assistance options.

“Higher usage can lead to higher-than-normal bills, but we’re committed to providing resources, tools, and payment options to help customers manage their energy costs through the winter months,” Thompson added.

Among the key resources offered, Entergy is informing customers about options for deferred payment arrangements and payment extensions. Customers seeking more information on eligibility for these financial aids can visit the company’s website.

Entergy Arkansas encourages customers facing payment difficulties to reach out as soon as possible, so they can explore all available options—helping to alleviate the financial strain brought about by extreme weather conditions.