Erie Insurance Faces Cyberattack, Disrupts Customer Services

ERIE, Pa. — Erie Insurance has confirmed that a cyberattack is behind significant disruptions affecting its operations, including communication and data access for customers. The company reported unusual network activity on June 7, prompting an immediate response from its information security team.

In a statement on June 11, Erie Insurance officials said they took swift action to protect their systems and data. The company noted that the investigation is ongoing, and they are collaborating with law enforcement and cybersecurity experts to fully assess the situation.

“We are working with law enforcement and conducting a comprehensive forensic analysis to gain a full understanding of the event,” said Matthew Cummings, a spokesman for Erie Insurance.

Due to the cyber incident, Erie Insurance has faced challenges in providing customer service electronically. Customers have reported difficulties logging into the online portal and completing claims. While phone systems are being restored, the company warns that email and calls to customers for payment requests will not occur during this period.

To guide customers affected by the outage, Erie Insurance has advised them to avoid clicking on unknown links and to safeguard their personal information. The company’s customer service can be reached at 800-458-0811, while claims can be reported at 800-367-3743.

Erie Insurance, which manages over 6 million policies, emphasizes that the full extent and implications of the breach are still being evaluated. As they continue their protective measures, the company is determined to maintain support for its customers amidst the ongoing situation.