Global Outage Hits Xero Users Just Before Payday

Many users of Xero, the popular accounting software, are facing a frustrating situation this morning due to a global outage. This is particularly problematic as it’s the end of the month when businesses need to finalize their accounts and process payroll.

Xero, which has over four million subscribers across 180 countries, reported that some users might be having trouble logging in or navigating through their platform. The company attributed the issue to a problem with Amazon Web Services (AWS), which hosts their cloud-based systems.

With payday approaching for many businesses, the timing couldn’t be worse. Users have taken to social media to express their anger and disappointment, highlighting how the outage is disrupting their ability to settle accounts and make payments on time.

In a message sent to customers, Xero acknowledged the login issues and mentioned that their teams are investigating the problem with urgency. Despite this, users report receiving a ‘Bad Gateway’ error while trying to access the service.

Frustration is growing as customers are asking why Xero hasn’t established backup solutions to prevent such interruptions, especially given their size and reliance on cloud services.

Some users have pointed out the lack of communication from the company during this crisis, questioning the transparency of updates from Xero. The company’s last communication was timestamped early this morning, leaving many feeling in the dark about the situation.

As the situation unfolds, it will be interesting to see how Xero addresses this significant outage and the impact it has on their customers.