Sonder’s Bankruptcy Leaves Travelers Stranded Mid-Stay

NEW YORK – Travelers worldwide are facing unexpected disruptions after Sonder, a short-term rental firm, declared bankruptcy, leaving guests to vacate their properties mid-holiday.

The collapse followed the termination of Sonder’s leasing agreement with Marriott, which had allowed rentals through Marriott’s booking platforms. Marriott officials cited Sonder’s financial default as the reason for ending their partnership.

One guest, posting on Reddit, expressed concern after being unable to retrieve his belongings from his rental unit. Many others reported dragging luggage through city streets in search of new accommodations.

According to Marriott, guests who booked through its platforms would receive help and refunds, but those who made reservations via third-party sites must seek refunds directly from their credit card companies.

Sonder acknowledged “severe financial constraints” and difficulties integrating systems with Marriott. Janice Sears, Sonder’s interim CEO, said the company faced unexpected costs and revenue declines linked to its partnership with Marriott’s Bonvoy reservation system.

Among those affected was Rob Goodwin, a front desk manager at a Sonder hotel in New York City, who was relieved of his job amid the chaos. Goodwin described the situation as a “huge mess,” stating he worked extensively to assist guests on short notice but was only compensated for half of his hours.

Another affected guest, Steve McGraw, shared his frustrations after being instructed to vacate a week into his stay at a Sonder property, leading to significant additional expenses for alternate lodging.

Many guests commented on social media, with one noting that they felt misled by the Marriott brand, which they perceived as a reliable force. Marriott stated it aims to facilitate refunds for Sonder bookings while maintaining its broader customer service commitments.

As the fallout continues, reviews of Sonder’s abrupt shutdown and management’s communication strategies remain notably negative amongst those who experienced disruptions.