Wells Fargo Responds to Weekend Outage Affecting Thousands of Customers

San Francisco, CA – Wells Fargo has issued an official response following a widespread outage that impacted thousands of users over the weekend. The bank confirmed that the service disruption was due to scheduled maintenance, which caused failures in account access, banking transactions, and transfers via Zelle.

Starting Saturday morning, the DownDetector platform registered a significant increase in complaints regarding users’ inability to log into their accounts. Reports of problems, such as incorrect balances, missing transactions, and failures in the Zelle service, remained active for several hours.

On social media, numerous users voiced their frustration over the lack of clear information from the bank. Some reported wait times of nearly an hour to speak with customer service representatives, who were unable to provide concrete answers. “The local branch doesn’t answer the phone. Mobile banking isn’t working. Customer service takes 57 minutes to answer and can’t respond to any questions,” one affected customer shared via X (formerly Twitter).

In response to a request for comments from New York-based PIX11, Wells Fargo acknowledged that its ATMs and digital banking services experienced a brief outage due to scheduled maintenance. “This morning, our ATMs and online banking services experienced a brief interruption as a result of scheduled maintenance,” the financial institution stated in its release.

Although the bank insists that services are now fully restored, the experience has caused frustration among users, particularly due to unclear communication and the time it took to provide an explanation. Some customers have demanded compensation or guarantees that similar incidents will not happen again.