Zelle Phases Out Standalone App Feature for Money Transfers

TAMPA, Fla. — Zelle has officially removed a significant feature from its standalone app, transitioning its functionality to financial institutions’ mobile applications. The change was implemented on April 1.

As of Tuesday, users who previously relied on the Zelle app for sending or receiving money will need to conduct transactions through their respective banks’ mobile apps or online banking platforms. The company stated that while users will retain access to their accounts via the app, its primary focus will now shift to educating consumers about scams and fraud.

“If you’re already using Zelle within your mobile banking app, then there are no changes, and you do not need to take any action,” a spokesperson for Zelle said. The firm emphasized that this update is not expected to impact most customers, as many already utilize Zelle services through their financial institutions.

With this change, users who relied on the standalone Zelle app must re-enroll through their banks’ applications. The service is offered by over 2,200 banks and credit unions, providing a broader and potentially more secure platform for users’ transactions.

Zelle’s transition marks a significant shift in how users will engage with the payment service. By concentrating on consumer education about online safety, Zelle aims to ensure that users remain informed about potential scams that may affect online transactions.