Beware of Toll Scam Texts Targeting U.S. Consumers

WASHINGTON, D.C. — Phone scams impersonating toll services are resurfacing across the U.S., urging consumers to pay fake unpaid tolls via text messages.

The fraudulent texts often claim to be from local toll authorities, such as California‘s FasTrak or New York‘s EZ Pass. Many contain links to counterfeit websites mimicking legitimate toll services to con users into providing personal information or payment.

Recent examples of the scam include texts stating, “Please pay your toll in Florida by January 21, 2025. To avoid excessive late fees, please pay your tolls in time.” Such messages often contain suspicious URLs. Texts like this are considered phishing attempts that can lead to significant financial loss.

Consumers have reported receiving such messages in significant numbers. In the past two weeks, USA TODAY staff in Washington D.C., Miami, New York City, and Indianapolis have confirmed at least one version of these texts. A warning was also issued by the Federal Trade Commission (FTC), stating, “Whether you’ve driven through a toll recently or not, you might’ve gotten a text saying you owe money for unpaid tolls. It’s probably a scam.”

Scammers often employ a tactic known as “smishing,” which is a combination of SMS (Short Message Service) and phishing. This form of social engineering uses misleading text messages to trick individuals into revealing sensitive information or sending money to criminals. According to IBM, “Smishing” highlights the importance of being vigilant with unsolicited text messages.

The FBI and FTC provided guidance for individuals who receive such scam texts, which includes not clicking on links. Instead, consumers should directly contact their local toll agencies for clarification regarding any charges.

When receiving messages claiming unpaid tolls, it is vital to examine the sender’s information. Red flags include messages from toll agencies in states the recipient has never visited and texts with grammatical errors. If a link does not match the legitimate toll service website, it is likely a scam.

In conclusion, while these scams continue to evolve, remaining informed and cautious is the best defense against falling victim to these scams. Always verify claims with official sources before taking action.