Customers Frustrated as Commonwealth Bank Services Experience Lengthy Outage

Customers of Commonwealth Bank faced substantial frustration as the bank’s online services encountered a prolonged outage, leaving many unable to access their accounts. The largest lender in Australia, Commonwealth Bank, acknowledged the issue around 9:30 pm following reports on Downdetector.

Upon attempting to log in, users were met with a message stating, ‘We’re working to fix an issue affecting our services,’ causing widespread concern among customers, with some urgently needing to carry out financial transactions.

As the evening progressed, the bank assured customers that the functionality of the CommBank app was gradually improving. By 1:10 am, services were slowly being restored, although some delays in payments were still anticipated.

Netbank, an essential service for many customers, remained inaccessible, prompting frustration and anger on social media platforms such as Twitter. Individuals expressed their struggles and concerns about the inability to access their accounts or retrieve account balances.

Commonwealth Bank issued apologies to affected customers, acknowledging the inconvenience caused by the outage. The bank urged patience as they worked to fully restore services and ensure that all functions were operating smoothly.