Ticketek Australia Data Breach Exposes Customer Information

Ticketek Australia has revealed that a recent cyber security breach has potentially exposed sensitive customer information. The breach impacted names, dates of birth, and email addresses of some of its customers. The compromised data was stored on a cloud-based platform managed by a reputable global third-party supplier.

The company assured customers that their payment details and accounts were secure as they had robust encryption measures in place for passwords, ensuring no financial information was compromised during the incident. Ticketek promptly initiated an investigation upon being notified by the third-party supplier and has begun contacting affected customers.

Following the disclosure, concerns have arisen regarding the security of customer data in the ticketing industry. Ticketek’s announcement comes shortly after a similar incident involving Ticketmaster, a rival ticketing agency owned by Live Nation, which is being addressed by the Department of Home Affairs.

The National Cyber Security Coordinator, Lieutenant General Michelle McGuinness, confirmed awareness of the Ticketek breach, with both the Australian Signals Directorate and the Australian Federal Police informed about the situation. Home Affairs Minister Clare O'Neil emphasized the importance of companies promptly informing and supporting customers affected by data breaches.

While the breach may have impacted a significant number of Australians, the compromised information was limited to names, dates of birth, and email addresses. Minister O’Neil advised vigilance among consumers to safeguard against potential scams, especially phishing attempts, urging individuals to report any suspicious emails or communications.