Xfinity Restores Internet Service After 30-Minute Outage Across US

PHILADELPHIA, Pennsylvania — Xfinity by Comcast has restored internet service after a nationwide outage that affected thousands of customers on Sunday evening, October 19. The disruption began just before 7:45 p.m. EDT and lasted approximately 30 minutes, leaving many users without Wi-Fi and television service.

During the outage, users reported losing internet connections and blank screens on TVs, prompting a flurry of complaints on social media. One frustrated customer tweeted, “XFINITY DOWN WHY MAN I WANNA WATCH FOOTBALL?” Another user lamented, “I just want to watch football BUT I CANT ANYMORE,” indicating that the timing coincided with NFL games.

According to outage tracking website DownDetector, reports peaked around 7:45 p.m. EDT. Although service was gradually restored by 8:15 p.m., many users expressed concern over the increasing frequency of outages. Some users pointed out that this was the third outage they had experienced in two months.

As of early Monday morning, Comcast had not confirmed the cause of the outage. Customers were encouraged to check the Xfinity Status Map or use the Xfinity app for updates during service interruptions. The company typically advises users to restart their modems and routers if they continue to face connectivity issues.

Comcast’s internet service is crucial for many households, supporting remote work, online learning, and home automation. Short outages, like Sunday’s, can disrupt these activities, contributing to growing frustration among subscribers. Users voiced their dissatisfaction by threatening to switch providers due to the recurring issues.

The swift restoration suggests the outage was likely due to a temporary network issue rather than severe infrastructure damage. Nonetheless, Comcast may need to address network resiliency and improve their communication during similar service disruptions.