Gurugram Mall Introduces Initiatives After Zomato CEO’s Encounter

Following an incident where Zomato CEO Deepinder Goyal was denied entry while posing as a delivery agent, Ambience Mall in Gurugram has implemented measures to improve access for delivery workers. The CEO had highlighted the need for improved treatment of delivery personnel after being directed to use service stairs instead of the main entrance.

In light of this encounter, Ambience Mall swiftly responded by creating a dedicated pickup point for delivery partners. This initiative is aimed at ensuring a seamless and efficient access point for food order collections, facilitating a better experience for all parties involved. Goyal acknowledged the timely response via a social media post, thanking the mall’s owner, Arjun, for addressing the issue swiftly.

“Ambience Mall has already created a comfortable online food delivery pickup point for all delivery partners,” stated Goyal in a recent tweet. “Thanks, Arjun (owner of Ambience) for noticing my post and taking quick action.”

Moreover, the mall has agreed to station “walkers,” staff members who will transport food from mall restaurants to designated pickup points. This effort aims to reduce waiting times for delivery agents and eliminate the necessity for them to navigate multiple floors, thereby streamlining the overall process.

Goyal has called upon other mall owners to emulate these measures, urging them to devise innovative solutions to enhance delivery operations. He emphasized that such changes benefit customers, delivery partners, restaurants, and malls by fostering a more respectful and efficient environment for service providers.