Veteran DJ Tony Blackburn Criticizes Tesla’s Customer Service After Waiting Months for Car Repair

Veteran radio DJ Tony Blackburn has voiced his dissatisfaction with Tesla‘s customer service, citing a lack of responsiveness and a lengthy wait for car repairs. Blackburn’s Tesla Model 3 was involved in a collision with a lorry before Christmas, prompting the need for repairs. Despite reaching out for assistance, Blackburn expressed frustration over the impersonal nature of communication with Tesla.

Blackburn highlighted the challenge of connecting with a human representative, stating that all his inquiries were made through the Tesla app without receiving any substantial responses. While he praised the quality of the Tesla vehicle itself, he criticized the post-purchase service he encountered, describing it as cold and indifferent.

Tesla, the automotive company founded by billionaire Elon Musk, has faced ongoing criticism from customers regarding extended delays in providing car parts and addressing repair needs. With a low rating on consumer review platform Trustpilot, Tesla has been under scrutiny for its customer service practices.

Virginia Lambrix, a Tesla Model S owner involved in a lawsuit against Tesla, emphasized the restricted repair options available to Tesla drivers compared to traditional car owners. Lambrix’s lawsuit underscored concerns about the lack of accessibility to repair tools and manuals for independent garages, echoing frustrations voiced by other Tesla owners.

In response to the lawsuit, Tesla has defended its position, stating that electric vehicles generally require less maintenance than traditional vehicles. However, the suit raised questions about the efficiency of Tesla’s service network and the challenges faced by owners waiting for parts and appointments.

The legal action sought to compel Tesla to provide tools and manuals to independent repair facilities and address concerns of overcharging for services. As Tesla continues to grow and expand its market presence, the issue of customer service and repair accessibility remains a focal point of discussion among consumers and industry observers.